Terms and Conditions: A Comprehensive Guide for Consumers 

As a consumer, it is essential to understand the terms and conditions associated with the services you purchase. These terms outline your rights and responsibilities, as well as those of the service provider. In this comprehensive guide, we will walk you through the key aspects of terms and conditions, ensuring that you are well-informed before making any purchasing decisions. 

  1. Introduction to Terms and Conditions

Terms and conditions are the legal agreements that govern the relationship between consumers and service providers. They outline the mutual rights and responsibilities of both parties and provide a framework for conducting business. By agreeing to the terms and conditions, you are entering into a legally binding contract. 

When purchasing services from KMD Ventures T/A KD Commercial, it is crucial to understand the terms and conditions associated with your purchase. These terms will govern the provision of services and any subsequent interactions between you and KD Commercial. 

1.1 Terminology

  • ‘We’, ‘us’ or ‘our’ means KMD Ventures LTD T/A KD Commercial.
  • ‘You’ or ‘your’ means the person whom is subscribing to our services via our website or formal quotation submitted in person or via email.
  1. Understanding Your Rights

As a consumer, it is essential to know your rights when entering a contractual agreement. The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 provide you with certain protections. Here are some key rights summarized for your convenience: 

  • Cancellation Rights: In most cases, you have the right to cancel your purchase within 14 days. However, if you request the services to be provided during this cancellation period and they are fully performed, you may lose your right to cancel. 
  • Quality of Services: The Consumer Rights Act 2015 states that services should be carried out with reasonable care and skill. If the services are not provided to a satisfactory standard, you may be entitled to a refund or have the services repeated or fixed. 
  • Reasonable Price: If the price for the services has not been agreed upfront, it must be reasonable. 
  • Reasonable Time: If a specific time frame has not been agreed upon, the services must be carried out within a reasonable time. 

For detailed information on your rights, we recommend visiting the Citizens Advice website or contacting them directly. 

  1. Scope of Services Provided by KD Commercial

KD Commercial offers a range of services to cater to the needs of their clients. These services include tailored consultancy services and membership of the KD Commercial Property Club Membership. Let’s take a closer look at each of these services: 

3.1 Tailored Consultancy Services 

The tailored consultancy services provided by KD Commercial are designed to assist clients in various aspects of commercial property investment in the UK. These services may include property investment advice, mentoring, commercial property sourcing, portfolio management, and strategic planning. The scope of these services will be determined based on the client’s specific requirements. 

To initiate the tailored consultancy services, a fee quote will be provided to the client once the scope of the services has been agreed upon. Once the services have been agreed, an invoice of 50% of the fee must be paid in advance before work can commence. The remaining 50% upon completion of work. In some cases, the fee and the way the fee is collected may be adjusted if there are changes to the scope of work. Receipts will be provided upon payment. 

3.2 KD Commercial Property Club Membership  

The KD Commercial Property Club Membership offers a subscription-based service that provides members with access to learning material in the form of prerecorded video content, live video coaching, valuable professional resources, events, and networking opportunities. The membership plans are available annually with the subscription fee payment options specified on the KD Commercial website.  

Once you become a member of the KD Commercial Property Club Membership, you will receive a unique login and password to access the learning portal. This learning portal provides access to a wealth of resources, including educational materials and resources. Lifetime access to the learning portal is granted if your membership remains active. 

  1. Commencement and Completion of Services

Once you have purchased the services from KD Commercial, the provision of the services will commence on the agreed-upon date. The estimated completion date will be communicated to you during the order process. KD Commercial aims to make digital content available to you as soon as possible after accepting your order. 

The services will be provided to you until they are completed, the subscription expires (for membership services), or either party terminates the contract by written notice. In the event of any delays caused by factors beyond KD Commercial’s control, they will communicate with you to minimise the impact. However, KD Commercial will not be liable for delays caused by external events. 

To ensure the smooth provision of services, KD Commercial may require specific information from you. If this information is not provided within a reasonable time or is incomplete or incorrect, KD Commercial may either terminate the contract or charge an additional fee to compensate for the extra work required. 

  1. Fees and Payment

Fees for KD Commercial’s services will vary depending on the scope of work and the chosen service. Here’s an overview of the fee structure for each service: 

5.1 Tailored Consultancy Services 

For tailored consultancy services, a fee quote will be provided once the scope of work has been agreed upon. The fee must be paid in advance before work can commence. Payment can be made via bank transfer or PayPal, using the provided bank details or online payment platform. 

If there are any changes to the scope of work, KD Commercial may adjust the fee accordingly. Any increase in the fee will require payment before further work can be undertaken, unless otherwise agreed upon. Receipts will be provided once payment has been received. 

5.2 KD Commercial Property Club Membership 

The KD Commercial Property Club Membership operates on a subscription basis. The current subscription fee can be found on the KD Commercial website. While this fee is subject to change, your monthly or annual subscription fee will remain unchanged as long as you remain an active member. 

Payments for membership can be made via direct debit, credit card, or PayPal. The subscription plan includes an initial charge, followed by recurring period charges as agreed upon during the sign-up process. 

  1. Access and Term

The access and terms of the services provided by KD Commercial depend on the specific service you have purchased. Let’s delve into the details for each service: 

6.1 Tailored Consultancy Services 

Once the scope of work and fee have been agreed upon, KD Commercial will provide you with an estimated timescale for completing the consultancy service. While they strive to meet this timescale, it may be extended at their discretion. Any changes to the timescale will be communicated to you promptly. 

6.2 KD Commercial Property Club Membership 

Upon purchasing the KD Commercial Property Club Membership service, you will receive a unique login and password to access the members’ learning portal via our website. This login is for your sole use and must not be shared without KD Commercial’s express permission. By accessing the learning portal via our website, you agree to the terms and conditions of use. 

While KD Commercial endeavors to maintain the availability of the online learning portal via our website at all times, they do not guarantee uninterrupted use or continuous availability. Lifetime access to the learning portal via our website is granted to members until they cancel their subscription. The cancellation terms can be found in clause 12. 

  1. Right to Cancel

As a consumer, you have the right to cancel your contract with KD Commercial under certain circumstances. Here’s an overview of the cancellation rights for each service: 

7.1 Tailored Consultancy Services 

Once you have confirmed the scope of work and fee quote for the tailored consultancy services, work will begin in the matter. By initiating the services during the cancellation period, you may lose your right to cancel if the work is completed within 14 days of the commencement date. After the 14-day period, the right to cancel will expire. 

7.2 KD Commercial Property Club Membership 

Upon purchasing the KD Commercial Property Club Membership service, you will have instant access. By initiating the services during the cancellation period, you have 14 days from the date of purchase to exercise your right to cancel for free and request a refund of any payments before the 14 days have expired.  

To cancel your membership, you must email KD Commercial at info@kdcommercial.co.uk with the subject title “Cancel my membership.” Please provide a brief message stating your intention to cancel and, if possible, the reasons behind your decision. Allow for a minimum of 2 business days for the cancellation to be processed. 

Please note that cancellation requests must be made via email, even if you have informally communicated your intention to cancel. If you are a PayPal user, remember to cancel the recurring payment through your PayPal account. 

  1. Effects of Cancellation

If you decide to cancel your contract with KD Commercial, the effects of the cancellation will depend on the specific service purchased: 

8.1 Tailored Consultancy Services 

If you cancel the contract for tailored consultancy services, KD Commercial will retain 50% of the fee paid in advance for the services provided up to the cancellation date. However, if the services were fully performed (i.e., the work was completed) during the cancellation period, you may lose your right to a refund. 

8.2 KD Commercial Property Club Membership 

If you cancel your membership to the KD Commercial Property Club Membership after the 14-day period, the right to free cancel will expire. You still have the right to cancel, however for monthly payments, any balance outstanding is required to be paid. 1 pay or upfront annual payments will not be refunded after they pass the initial 14 days period. 

  1. Quality of Services

KD Commercial strives to provide services of the highest quality. As a consumer, you have certain legal rights under the Consumer Rights Act 2015. These rights ensure that the services are carried out with reasonable care and skill, delivered at a reasonable price, and completed within a reasonable time. 

If you believe that the services provided by KD Commercial do not meet these standards, you have the right to request a repeat of the services, a fix to the services, or a price reduction. For more information on your rights and what to expect from KD Commercial, please contact them directly or refer to the Citizens Advice website. 

  1. Disclaimer

While KD Commercial aims to provide accurate and valuable information, it is important to note that none of the materials provided should be regarded as tax or legal advice. They are intended for informational purposes only and should not be relied upon without seeking professional advice. 

The services offered by KD Commercial focus on commercial property investment consultancy, commercial property sourcing services and asset management coaching. By agreeing to the terms and conditions, you acknowledge that these services do not guarantee specific results, and KD Commercial is not responsible for your success in utilising the materials provided. It is recommended to seek independent advice and conduct proper due diligence before making any investment decisions. 

  1. Privacy and Personal Information

KD Commercial values your privacy and handles your personal information with care. Any personal information you provide will be processed in accordance with their Privacy Policy. For detailed information on how KD Commercial collects, stores, uses, and shares your personal information, as well as your rights in relation to your data, please refer to their Privacy Policy on the KD Commercial website. 

  1. Complaints and Regulations

KD Commercial operates a Complaints Handling Procedure in line with industry guidelines. If you have any complaints or concerns, please contact KD Commercial using the contact details provided. Kirsty Darkins, (Owner of KD Commercial) is regulated by the Royal Institution of Chartered Surveyors (RICS), ensuring professional standards and ethics in their services. Kirsty Darkins RICS membership number is 1168894 and can be viewed online via https://www.rics.org/networking/find-a-member 

  1. Conclusion

Understanding the terms and conditions associated with the services you purchase is crucial for a transparent and mutually beneficial relationship between you and KD Commercial. By familiarising yourself with your rights and responsibilities, you can make informed decisions and protect your interests as a consumer. 

Should you have any further questions or require clarification on any aspect of the terms and conditions, do not hesitate to contact KD Commercial at their registered address: West Point, Second Floor Mucklow Office Park, Mucklow Hill, Halesowen, West Midlands, United Kingdom, B62 8DY. You can also reach them via phone at 07903822959 or visit their website at www.kdcommercial.co.uk. 

Remember, knowledge is power, and being well-informed about the terms and conditions will empower you as a consumer in your interactions with KD Commercial and other service providers.